Contact Us
This page tells you how to reach the editorial team at Non Gamstop Casinos, what we can realistically help with, and where to go when your question needs someone other than us — a casino's own complaints team, or a UK support service. Read it before you write and you will usually get a more useful reply, faster.
How to contact the editorial team
Email is the only channel we run. Write to [email protected] and we will aim to reply within two working days. We do not operate a phone line, a live chat window or social media support, so anyone contacting you in our name through those routes is not us.
Helpful things to include in your message:
- The page on twentysomethinglondon.com you are writing about, and the heading or claim in question.
- The casino name exactly as it appears on its own site.
- Dates, in UK format, for anything time-sensitive — when the bonus was claimed, when a withdrawal was requested.
- Amounts in pounds sterling, or the currency the account was actually held in if it was not GBP.
- Screenshots of terms or emails if you are reporting that something we published is out of date.
Please do not send copies of passports, bank statements, card numbers or other identity documents. We have no role in any casino's verification process and no reason to hold that material.
What we can help with — and what we cannot
| We can help | We cannot help |
|---|---|
| Corrections to bonus terms, wagering figures or payment details on our pages | Open, close, verify or unlock an account at any casino |
| Explaining how a wagering requirement, cashout cap or qualifying-odds rule works | Release a pending withdrawal or overturn a confiscated balance |
| Flagging a review that no longer matches what a site currently offers | Reverse, shorten or pause a GAMSTOP self-exclusion |
| General questions about licensing scope and what it means for British players | Give legal, tax or financial advice, or advise on affordability |
| Press, partnership and advertising enquiries | Act as an adjudicator in a dispute between you and an operator |
How we make money, and why it does not buy a ranking
Some links on this site are commercial. If you open an account through one, the publisher may receive a commission from the operator at no extra cost to you. That arrangement pays for the research; it does not decide who appears, in what order, or what we say about them. Every operator listed is assessed on the same criteria, and a brand that pays us still gets its limitations written up. If you believe a commercial relationship has skewed something we have published, say so in your email and name the page — those messages get read carefully.
You can read more about who writes this site on our editorial background page, and the full commercial and usage terms in our terms and conditions.
Raising an issue about a casino we list
The brands at the top of our non GamStop casino comparison attract the most reader mail, so it is worth being clear about what we hold on each and where a complaint should actually go.
Betmica
Betmica sits first on our list and carries our highest editorial score, 10.0 — an editorial assessment, not a customer-review average. It is here because its advertised package is the largest of the group at face value: a 570% welcome offer up to £5,700 plus 270 free spins, quoted in pounds, which matters if you want to avoid conversion costs on a card deposit. The usual conditions apply and should be read on the operator's own terms page before you deposit: a minimum qualifying deposit, wagering on the bonus and often the deposit too, a maximum stake per spin while a bonus is live, a claim window, and a cap on what can be withdrawn from bonus winnings. The limitation is straightforward — a percentage that large is almost always tied to the heaviest wagering in a list, so the realistic value is far below the headline number. If you are querying a Betmica bonus with us, quote the exact term you were shown at sign-up.
Kikibet
Kikibet is rated 9.9 and is the closest alternative for readers who want a big slots package without the top-line percentage. Its offer is 350% up to £5,555 and 300 free spins, again in sterling. A lower multiplier usually means a more achievable turnover target, though "usually" is not "always" — check the multiplier, which games count towards it, and whether table games contribute at a reduced rate or not at all. The drawback readers most often write to us about is free-spin value: 300 spins sounds generous, but spins are typically fixed at a low stake, winnings from them may convert to bonus funds rather than cash, and they often expire within days.
Betninja
Betninja is rated 9.8 and appeals to a different reader: the one who finds four-figure percentage offers off-putting. The headline is £1,000 bonus and 100 free spins for all new players — a plainer structure that is easier to read the terms on. Its limitation is the flip side of that simplicity: the ceiling is modest next to Betmica or Kikibet, so a larger depositor will get proportionally less. As with every operator here, the match rate tells you nothing about withdrawal speed, and we cannot confirm processing times for any individual account.
The rest of the list
WinnerIsland (9.8), Zombillion (9.8), Smash Casino (9.7), Nightluck (9.7), CoinPoker (9.6), Rivo (9.6) and Daytonaspin (9.4) are covered on our main comparison page. Note that several advertise in euros or dollars — WinnerIsland's up-to-€1,000 package, Smash Casino's 600% up to €10,000, Nightluck's €6,400 offer, CoinPoker's 150% up to $2,000 and Rivo's 1000% up to €10,000 with 25% cashback. If your account is not held in GBP, conversion happens somewhere between your bank and the operator, and it has a cost. Mention the currency when you email us about one of these.
If your complaint is about money
We are not an adjudicator and cannot recover funds. The sequence that actually works looks like this:
- Contact the casino's own support — live chat first, then email so you have a written record. Ask for a complaint reference.
- Give them the time stated in their complaints procedure to respond. Keep every reply.
- If the operator holds an overseas licence, escalate to the licensing authority or the alternative dispute resolution body named in its terms. Curaçao-licensed sites list this differently from Malta-licensed ones, so read the footer.
- If the payment was made by debit card, speak to your bank about what protections apply to your transaction.
- Tell us what happened afterwards. We cannot intervene, but a documented pattern changes what we publish about a brand.
Most stalled withdrawals we hear about come down to verification. Operators ask for identity documents (KYC) and, above certain thresholds or after unusual activity, evidence of where the money came from (source of funds). Those checks are normal, they can take days rather than hours, and a withdrawal will usually sit pending until they clear. Withdrawal limits — daily, weekly or monthly — also apply on most sites and are a common cause of "why has only part of my balance arrived".
Payments: what to check before you write to us
We are often asked which payment methods work for British customers at sites outside the GB system. We do not hold verified, account-level payment data for every operator, so the honest answer is: confirm it on the cashier page before depositing, not from any comparison list, including ours. What to look at:
- Account currency — a GBP account avoids conversion. If the site only offers EUR or USD, expect a conversion margin on the way in and out.
- Debit cards — widely offered, but UK card issuers may decline gambling transactions at their own discretion, and some treat them as cash advances.
- Bank transfer — usually the highest limits and the slowest to land.
- E-wallets and prepaid vouchers — often quick, but frequently excluded from bonus eligibility, and PayPal availability at offshore sites should never be assumed.
- Cryptocurrency — accepted at some operators, with price movement and network fees on top of anything the casino charges.
- Fees and minimums — minimum deposits, withdrawal fees and any charge for a second withdrawal in a period.
Questions about games and sportsbooks
We answer general questions about what these sites carry, and we do not publish game counts or title lists we cannot verify. Broadly, the catalogues break into slots (with RTP and volatility varying considerably between titles), progressive jackpot games, live dealer rooms streaming blackjack, roulette and baccarat with a human dealer, and the same games in mobile-optimised form. Software providers differ by operator, and the provider behind a game affects its RTP settings more than the casino brand does.
Several of these operators also run a sportsbook alongside the casino, which usually shares a single wallet with your casino balance. That side covers pre-match and in-play markets, accumulators, bet builders, cash-out and esports, with free bets carrying their own rules — minimum qualifying odds of around 1.80 or 2.00 in decimal terms are typical, and stake is rarely returned. Casino bonus terms and sportsbook bonus terms are separate documents even on a shared wallet, which trips up a lot of readers. If you are emailing about a sports promotion, tell us which one, because the casino welcome offers quoted on our pages do not apply to betting.
Eligibility, licensing and what we will not do
You must be 18 or over to gamble. The sites we cover hold overseas licences rather than a UK Gambling Commission licence, which means GB-licensed protections do not apply to them — including GAMSTOP integration, GB affordability rules and the GB complaints route. Accepting British customers is not the same as being authorised to serve them, and we are careful to distinguish the two. GAMSTOP itself covers operators licensed in Great Britain, so Northern Ireland's position differs; that distinction matters when people assume a single scheme covers the whole UK.
If you are registered with GAMSTOP, your exclusion runs for the period you chose — six months, one year or five years — and we will not help anyone work around it. Nothing on this site is an invitation to bypass a self-exclusion. If that is what your email asks for, we will reply with support information instead. Our responsible gambling page sets out deposit and loss limits, blocking software and self-exclusion tools, and GamCare's National Gambling Helpline is free and confidential on 0808 8020 133, 24 hours a day.
How our recommendations are put together
Our ratings are editorial judgements from desk research, not scores from customer surveys and not the result of anyone on the team depositing money. We read published terms, compare advertised bonus structures, check whether sterling accounts and UK-relevant payment options are offered, look at what the operator says about licensing and complaints, and weigh how clearly the conditions are disclosed. Advertised withdrawal speeds are recorded as advertised, never as measured. Where something cannot be verified, we say so rather than filling the gap.
Details on these pages were last fact-checked on 23 September 2026 by Joanne Radford. Operators change bonus terms, limits and payment support without notice, so the casino's own terms page is always the authority. If you spot something we have wrong, email [email protected] with the page and the correction — reader reports are the fastest way we find out.
Common questions about contacting us
How quickly will I get a reply?
We aim for two working days. Corrections with a screenshot attached tend to be handled first because they are quickest to verify.
Can you get my withdrawal paid?
No. We have no account access and no authority over any operator. Go through the casino's complaints procedure, then the dispute body named in its terms, and speak to your bank about the payment itself.
Will you remove a casino if I complain about it?
One report does not remove a brand, but it is logged. Repeated, documented problems on the same issue do change our write-ups, and we would rather hear about them than not.
Can you help me get off GAMSTOP early?
No, and we would not try. A GAMSTOP exclusion runs its full term. If you are looking for a way around it, the more useful call is the National Gambling Helpline on 0808 8020 133.
Do you accept guest posts or paid reviews?
Send partnership and advertising enquiries to the same address and mark them clearly. Commercial arrangements are disclosed and never determine placement or the content of a review.
Short version: for anything about this site, email [email protected]. For anything about your money or your account, start with the operator and its licensing authority. For anything about your gambling, GamCare is free, confidential and available at any hour.